John Glaser: The healthcare industry is going through an amazing change in business models

John Glaser, former CIO, Partners Healthcare, discusses EHR systems at length, the burden on physicians from poor design and workflows, the issues with interoperability and the confusing landscape around information blocking legislation. He discusses the “tyranny of a large number of good ideas” which often leads to increased workloads for physicians and increases the overall costs for the health system with little or no business rationale for implementing many of those changes. John notes that big tech firms are laying down the infrastructure to surround consumers with healthcare offerings based on online behavior and preferences, and how technologies like voice recognition and AI will dramatically change our healthcare experience in the future.