Mona Baset: The biggest challenge in digital engagement and its adoption is shifting to a consumer mindset

February 28, 2021 00:26:36
Mona Baset: The biggest challenge in digital engagement and its adoption is shifting to a consumer mindset
The Big Unlock
Mona Baset: The biggest challenge in digital engagement and its adoption is shifting to a consumer mindset

Feb 28 2021 | 00:26:36

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Show Notes

In this episode, Mona Baset discusses how SCL is transforming its digital capabilities to provide a seamless digital patient experience just like other industries – retail, travel, and financial services.

According to Mona, one of the biggest challenges in adopting digital engagement is shifting to a consumer mindset. Health systems are now increasingly focusing on their digital front door initiatives. However, one of the biggest challenges in building a robust consumer app is incorporating both outside and native foundational capabilities, and bringing together a single native app.

SCL is a non-profit healthcare system and focuses on patient engagement and technologies to enable better patient experience. Take a listen

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