Sara Vaezy: Virtual visits to our chatbots are 10-15 times more than pre-pandemic levels

March 30, 2020 00:26:46
Sara Vaezy: Virtual visits to our chatbots are 10-15 times more than pre-pandemic levels
The Big Unlock
Sara Vaezy: Virtual visits to our chatbots are 10-15 times more than pre-pandemic levels

Mar 30 2020 | 00:26:46

/

Show Notes

In this episode, Sara Vaezy, Chief Digital Strategy Officer of Providence Health, the first health system to confirm a Covid-19 infection in the U.S., discusses how the organization has come together in a coordinated way in response to the crisis. Providence was one of the first health systems to enable patients with a set of FAQ’s and assessment tools by reconfiguring their chatbot, Grace, which was developed over two years ago. In addition, the digital innovation group has helped Providence Health significantly scale up virtual visit capacity by redeploying and training clinicians in their same-day care operations to provide telehealth consults. Providence Health has also successfully launched creative efforts to crowdsource PPE such as the 100 million mask challenge to ensure adequate availability of PPEs to protect the caregivers at the frontlines. Take a listen.

Other Episodes

Episode 0

December 20, 2021 00:31:15
Episode Cover

Richard Ashworth: Digital health technology is helping people to engage in a healthier lifestyle

In this podcast, Richard Ashworth, President and CEO of Tivity Health, discusses why senior fitness is an important space and brimming with opportunities waiting...

Listen

Episode 0

October 28, 2024 00:21:41
Episode Cover

We Want to Position AI to Help Us Work Smarter and Care Better for Patients

Listen

Episode 0

October 18, 2020 00:27:48
Episode Cover

Stephanie Lahr: It’s time for health systems to change focus from optimization to transformation

In this episode, Dr. Stephanie Lahr, CIO and CMIO of Monument Health, discusses how as a community-based health system, they transformed their healthcare delivery...

Listen